What kind of service industry does that…lazy, and not in their best interest. The hotel budged not a bit, so we paid two nights of an empty room, when the hotel was fully booked, and could have sold that empty room out. Over booked a room, since some of our party arrived early and got a room instead of waiting for our arrival. Having spent several thousand dollars here in three days, without gambling, my first impressions have been confirmed several times over. Hilton prices, Motel 6 service/amenities. I asked for a reciept the printed out a blank one referring to the booking agent oline to provide one.Ther are many beter option where customer's are valued.… if the industry standard is to reduce gest services to increase the properties bottom line.

they save personnel time by skipping washing and changing the rooms. He seem unable to comprehend my displeasure with the do it yourself policy.I am sure this policy is hugh cost saver for the casino. For god's sake I went a hotel so I didn't have to fuss with that stuff it's a vacation to get away from it all.THe most upsetting issue was the managers aloof attitude. (Wrong no soup for you) They now only clear the room for departing customer, If you stay more than one night you become the maid. I am no Karen I don't think it was an unrealistic expection. The next day we headed down to gamble and asked the cleaning lady if she could get to out room, She replied couldn't clean my room with out permission from the front desk, I then proceeded to the front desk the they don't turn down rooms anymore since covid.If I want a clean room the manager suggested I check out and check in again if I really wanted to do it myself.Say what! Maybe it would me more helpful if I pulled all the sheets and towels and they let me use the washer and drier to clean them myself and then make the bed. our room was nice and the heaters warmed it up comfortably with in fair amount time. WE checked in Dec.5 2023 with no problems is it was our 24th wedding Anniversary. Hilton Grand Vacations Club on the Las Vegas Strip.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Minneapolis Media Institute.Hotels near Keller Graduate School - Minnesota Edina, MN.Hotels near Bloomington Campus - Rasmussen College.Hotels near National American University.

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